Help signing in
Short guides for doing one task at a time. Keep the app open beside a guide and click along.
Getting started
4Signing in
Sign in with your organisation, email and password.
Setting your password for the first time
Use the link in your welcome email to choose your own password.
Resetting a forgotten password
Get a reset link by email and choose a new password.
Emails about your account
The welcome and password emails Platinum Strand sends, and what to do with each.