Emails about your account
Platinum Strand emails you about your account at a few moments: when you're added, and when you ask to reset your password. Here's what each email is called and what to do with it. None of them ever contains a password.
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When you're added
You get one of two emails, depending on how your organisation signs in:
- A“Your Platinum Strand account for …” — click Choose your password. The link lasts 7 days and works once. See Setting your password for the first time.
The welcome email for a password sign-in (your email app will look different) -
When you ask to reset your password
- “Reset your Platinum Strand password” — click Choose a new password. The link lasts one hour and works once. See Resetting a forgotten password.
💡 Tips
Each new link cancels the earlier ones, so always use the newest email.
Didn't ask for a reset? Ignore the email — your password won't change.
⚠️ If it goes wrong
Nothing arrived? Check your junk or quarantine folder first. Welcome emails can be resent by the person who added you; reset emails you can simply request again.
An email asks you to type a password into it, or sends one? It isn't from Platinum Strand — we never email passwords. Don't reply; tell your IT team.